Privacy Policy

Commitment to Privacy

Glimmer Ceylon operates this website to provide handcrafted, natural scented candles and home fragrance products. This Privacy Policy explains how information is collected, used, and protected when you visit our website, communicate with us, or place an order.

Information We Collect

When you interact with our website, we may collect information necessary to fulfill orders and provide customer service:

• Order Information: Your full name, billing address, shipping address, email address, contact telephone or WhatsApp number, and order notes.
• Browsing & Cart State: Items added to your cart, variation selections, and basic technical parameters (such as browser type and device resolution) to ensure proper display and functionality.
• Communications: Messages and details you provide when contacting us via email, contact forms, or WhatsApp.

How Your Information Is Used

We use the personal information collected strictly for legitimate business and fulfillment purposes:

• To process, pack, and ship your handcrafted candle orders.
• To communicate order confirmations, delivery updates, and tracking details.
• To respond to your inquiries and offer personalized candle care guidance.
• To maintain the security, functionality, and performance of our online store.

Payment Processing & Security

We prioritize transaction security for all customers:

• No Sensitive Card Storage: Glimmer Ceylon does not store, process, or view credit or debit card numbers on our local servers or database.
• Payment Gateways: Any online payment processing is conducted through accredited third-party payment gateways utilizing encrypted, PCI-DSS compliant standards. Online payment gateways on this store are currently operated in testing or setup mode.
• Cash on Delivery (COD): For orders placed with Cash on Delivery, payment is collected directly by the courier at the time of delivery.

Cookies & Local Storage

Our website uses standard functional cookies and local browser storage essential for core e-commerce features:

• WooCommerce Session Cookies: To remember items in your shopping cart across pages and retain checkout details.
• Preferences: To remember interactive state preferences, such as whether the opening brand experience has been viewed.
• You may choose to disable cookies through your browser settings, though doing so may affect your ability to add products to your cart or complete checkout.

Information Sharing & Third Parties

We do not sell, rent, trade, or distribute your personal information to third parties for marketing purposes. Your information is shared only with trusted service partners strictly necessary for store operations:

• Courier & Delivery Partners: To hand deliver your candles to your shipping address in Sri Lanka.
• Legal Obligations: If required by applicable laws or official regulatory authorities.

Your Rights & Inquiries

You have the right to request access to, correction of, or deletion of the personal information we hold about you. If you have any questions or concerns regarding our privacy practices, please reach out to us.